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Evidence Guide: MSFSS3003 - Resolve quality and compliance issues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSFSS3003 - Resolve quality and compliance issues

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and prepare for work

  1. Applicable work health and safety (WHS), legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grilles are verified and complied with
  2. Instructions and/or plans are read and interpreted to identify the process required to complete work tasks
  3. Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability, and any faults are rectified or reported prior to commencement
  4. Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use
  5. Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied
Applicable work health and safety (WHS), legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grilles are verified and complied with

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instructions and/or plans are read and interpreted to identify the process required to complete work tasks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability, and any faults are rectified or reported prior to commencement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify quality and/or compliance issues

  1. Issues to be investigated are defined and determined
  2. Issues are assessed to determine whether it is a defect in workmanship, process or material
  3. Current conditions of hardware, software, user or procedure are objectively identified and documented
  4. Verbal and/or written report is provided in accordance with organisation policy on the nature of the problem and probable cause
Issues to be investigated are defined and determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issues are assessed to determine whether it is a defect in workmanship, process or material

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Current conditions of hardware, software, user or procedure are objectively identified and documented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal and/or written report is provided in accordance with organisation policy on the nature of the problem and probable cause

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend solutions to resolve issues identified

  1. Hardware, software, user or procedural quality and/or compliance areas are reported to appropriate person in the organisation
  2. Potential solutions to resolve the issue are identified and ranked
  3. A determination is made in accordance with organisational policy whether the issue can be resolved at current or higher level
  4. Solution to fix the issue or refer is selected and provided to an appropriate person for decision
  5. Implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions’ effectiveness
  6. Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome
Hardware, software, user or procedural quality and/or compliance areas are reported to appropriate person in the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential solutions to resolve the issue are identified and ranked

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A determination is made in accordance with organisational policy whether the issue can be resolved at current or higher level

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Solution to fix the issue or refer is selected and provided to an appropriate person for decision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions’ effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete work and clean up

  1. Work area is cleared and materials disposed of, re-used or recycled in accordance with organisational requirements
  2. Tools and equipment are cleaned, checked, maintained and stored in accordance with organisational requirements
Work area is cleared and materials disposed of, re-used or recycled in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tools and equipment are cleaned, checked, maintained and stored in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and prepare for work

1.1

Applicable work health and safety (WHS), legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grilles are verified and complied with

1.2

Instructions and/or plans are read and interpreted to identify the process required to complete work tasks

1.3

Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability, and any faults are rectified or reported prior to commencement

1.4

Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use

1.5

Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied

2

Identify quality and/or compliance issues

2.1

Issues to be investigated are defined and determined

2.2

Issues are assessed to determine whether it is a defect in workmanship, process or material

2.3

Current conditions of hardware, software, user or procedure are objectively identified and documented

2.4

Verbal and/or written report is provided in accordance with organisation policy on the nature of the problem and probable cause

3

Recommend solutions to resolve issues identified

3.1

Hardware, software, user or procedural quality and/or compliance areas are reported to appropriate person in the organisation

3.2

Potential solutions to resolve the issue are identified and ranked

3.3

A determination is made in accordance with organisational policy whether the issue can be resolved at current or higher level

3.4

Solution to fix the issue or refer is selected and provided to an appropriate person for decision

3.5

Implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions’ effectiveness

3.6

Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome

4

Complete work and clean up

4.1

Work area is cleared and materials disposed of, re-used or recycled in accordance with organisational requirements

4.2

Tools and equipment are cleaned, checked, maintained and stored in accordance with organisational requirements

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and prepare for work

1.1

Applicable work health and safety (WHS), legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grilles are verified and complied with

1.2

Instructions and/or plans are read and interpreted to identify the process required to complete work tasks

1.3

Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability, and any faults are rectified or reported prior to commencement

1.4

Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use

1.5

Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied

2

Identify quality and/or compliance issues

2.1

Issues to be investigated are defined and determined

2.2

Issues are assessed to determine whether it is a defect in workmanship, process or material

2.3

Current conditions of hardware, software, user or procedure are objectively identified and documented

2.4

Verbal and/or written report is provided in accordance with organisation policy on the nature of the problem and probable cause

3

Recommend solutions to resolve issues identified

3.1

Hardware, software, user or procedural quality and/or compliance areas are reported to appropriate person in the organisation

3.2

Potential solutions to resolve the issue are identified and ranked

3.3

A determination is made in accordance with organisational policy whether the issue can be resolved at current or higher level

3.4

Solution to fix the issue or refer is selected and provided to an appropriate person for decision

3.5

Implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions’ effectiveness

3.6

Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome

4

Complete work and clean up

4.1

Work area is cleared and materials disposed of, re-used or recycled in accordance with organisational requirements

4.2

Tools and equipment are cleaned, checked, maintained and stored in accordance with organisational requirements

Interpret work order and locate and apply relevant information

Apply safe handling requirements for equipment, products and materials, including use of personal protective equipment

Identify materials used in the work process

Follow work instructions, operating procedures and inspection processes to:

minimise the risk of injury to self or others

prevent damage to goods, equipment and products

maintain required production output and product quality

Inspect and assess of a minimum of three (3) separate and different quality and two (2) compliance issues and have recommendations accepted

Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements

Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures

Avoid backtracking, work flow interruptions or wastage

Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity

State or territory WHS legislation, regulations, standards and codes of practice relevant to the full range of processes for resolving quality and compliance issues

Organisational and site standards, requirements, policies and procedures for resolving quality and compliance issues

Environmental protection requirements relating to the disposal of waste material

Established communication channels and protocols

Relevant problem identification and resolution

Current industry practices

Procedures for the recording, reporting and maintenance of workplace records and information

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.

Unit context includes:

WHS requirements, including legislation, building codes, material safety management systems, hazardous and dangerous goods codes, and local safe operating procedures or equivalent

work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

work requires individuals to demonstrate some discretion, judgement and problem solving

Quality or compliance issues include:

hardware

software

user and/or procedural quality or compliance issues that increase:

wastage

re-work and/or increase production/installation time

defective or inappropriate materials and/or equipment

Personal protective equipment includes:

that prescribed under legislation, regulation and enterprise policies and practices

Information and procedures include:

workplace procedures relating to the use of tools and equipment and personal protective equipment

work instructions, including job sheets, cutting lists, plans, drawings and designs

workplace procedures relating to reporting and communication

manufacturer specifications and operational procedures